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What you need to know about myLIBRO

User Guide: For even more details on how to use the myLIBRO app, refer to the Getting Started User Guide.

Download the myLIBRO app from your app store.  Sign in with your library card number and PIN/password.

Add a Family Member:
- Tap the three lines in the top left corner.
- Tap the Profile menu.
- Scroll down and tap the Add Member button, then fill out the account details.
- Use the drop-down arrow at the top right to switch from your account to another account.
- Be careful with the three dots at the top right, this will delete your account from the myLIBRO app and you'll need to re-register. This will not delete your account with us.
- Under Add Family Members, tap on the account name, then the trash icon in the top right corner to remove that account from the myLIBRO app. This will not delete the account with us.

Schedule Pickup:
You’ll see the option to schedule when you open the app. If there are holds on another account but not yours, you'll need to switch to their account to get to the Schedule Pickup screen.

- If you have other family members with holds, use the drop-down to change accounts.
- If you have holds available at multiple pickup libraries, you can use the dropdown to toggle between holds locations.
- You'll see the covers of all the holds ready for pickup. 
- Schedule your pickup.

Pick your preferred pickup date and time slot. The options shown will change depending on when your holds expire. For example, if you have holds that expire on the 7th, 9th, and 15th, you'll be able to schedule a pickup date until the 6th.
- Scroll down and tap the 'Schedule Pickup' button at the bottom of the screen.
- You can close the app when you're done.

My Schedules:
When you're leaving for the library, open your appointment.

- Click on the Schedule Pickup button from the main screen.
- Tap on your schedule to open it again.
- Tap the 'I’m On My Way' button. This will alert library staff to pull your items so they are ready when you arrive.

- You’ve arrived. To request accessibility accommodations, park in a designated ADA parking spot upon arrival. In the 'Arrival Notes' include your car make and model. If not, just tap I’m Here at Library and follow the signs to the pick-up area (side entrance - do not enter the library). Please wear a mask while picking up your holds.
- Received books. If the staff adds any instructions, this will add a message screen. When you have your holds, tap I’ve Received. 
- Feedback. You can rate the experience and provide feedback. Library staff will be able to view reports so we can improve curbside pick up.

Make a Change:
- Go back to the myLIBRO home page and tap on Schedule Pickup.
- My Schedules. You can cancel or reschedule the current reservation. If you've closed the app after you've arrived, select the schedule. This will take them back to the You’re all set! Screen. From here, you can cancel or reschedule your appointment.
- Library staff checks out your items before your reservation. If you need to cancel or reschedule close to your appointment time, please call your pickup library. Items not picked up at the end of the day will be checked in.
- If the staff needs to cancel your reservation, you'll see a message in the myLIBRO app.

What If I'm Late?
- Please call the library at 845.265.3040. 
- You will need to arrive before the end of the pickup hours.

What If I Don't Pick Up My Holds?
Staff will bring your items inside after a reasonable amount of time.